Silver Falls Admin
Ph: 503.284.2888
Did you forget to return a phone call? Maybe an email?
Was there something you were supposed to do…
Frustrated by the amount of time you waste looking for a specific file or email? Wracking your brain to remember where you put it. Desperate for a clue that can help you pick up the trail…
Most administrative processes start as, "good enough for now."
I'll remember where I put that file.
I'll remember to call that person back.
I'll remember to send that invoice.
But when the business starts to grow, the cracks start to show. Leads don't get followed up on, invoices are sent late, and customer service suffers. Small problems just get bigger because you can't get off the treadmill long enough to fix them.
Let me help you get off that treadmill.
Organize Files & Folders
Stop wasting time looking for a specific file. I create file names and organize folders so you can quickly find what you are looking for. I will work with you to create a system that works for you so when you are looking at a list of files or folders, you know what you've got and can quickly locate the file and version you need. I also create backups to make it easy to recover your stuff and get back to work.
Streamline & Automate Administrative Processes
Administrative bottlenecks can strangle business growth. From prospect to a completed sale,
I can automate a manual process so what once took hours now takes minutes.
Custom Proposals
A detailed proposal defines the expectations of both parties and prevents hassles in the future. However, detailed proposals can take several hours to pull together. I work with clients to create a "proposal toolkit" so you have all the pieces of your proposals in one place and can put together a thorough proposal in a fraction of the time.
Manual Forms to Online Forms
Countless hours are wasted each year paying someone to manually enter data. Instead, I turn paper forms into online forms that the end-user fills out instead of your staff. I can also set up automated systems that will make sure that information gets to where it’s needed and is backed up for easy retrieval.
Getting Paid and Paying Others
Do you make it as easy as possible for clients to pay you? I can format your invoice so it has all the info they need to pay you now. I can also set up online payments including the ability to quickly pay by credit card.
Online Training Programs
Do you need to train staff or customers? I can take your in-person class syllabus and turn it into a self-administered e-learning course. I can completely automate the class or create a blend of live and self-administered learning so students get through the course with a minimum of administrative time involved.
Contact Management
The Right Message
Contact management is the key to growing any business. Whether it's customers, potential customers, vendors, topic experts, investors, or donors, you need to find ways to keep in touch. You need to do it in a way so people look forward to hearing from you instead of seeing your communication as just another annoyance. I will work with you to create the right message via the right medium (letter, email, website, social media) to help you reach your goals.
The Right System
Have you outgrown your original contact management system and the idea of picking a new system, getting your contacts into it, and then learning how to use it is exhausting? Let me guide you through that transition. I know all the contact a management systems out there and can help you choose the right system for your unique needs. I will pull together or data and get it entered accurately. I can also train you and your staff on how to use it.
Build a Better Website
These days, programming your website is the easy part. The hard part is building your website so it's a source of revenue instead of just another business expense. I've been building websites since the beginning, and I know that if your website is going to make money, it needs to appeal to potential customers. For that to happen, you need more than a graphic designer. You need someone who can layout the site so it makes sense and looks professional. You also need someone who can write website copy in language everyday people understand.
When integrated with social media, email marketing and in-person networking, a well built website is the hub of your marketing efforts. However, in order to be useful it needs to be tended to on a regular basis. I will work with you to create a plan that works with your budget and goals.
Custom Marketing Reports
There are endless ways to waste money on marketing Which is why it’s crucial you know how much each lead and sale costs you. I am a Google and social media analytics expert I can pull together reports from multiple sources that give you a snapshot of your marketing efforts, what working, what isn’t, and how things can be improved. I can explain what’s going on in terms “non-techies” understand. I can also generate reports at specific intervals (weekly, monthly, quarterly) or set things up so you can look at the data in real-time at your convenience.
Event Planning
From initial idea to post-conference feedback, I can handle all the administrative tasks of event planning. Whether it’s a regular meeting of the Board or a conference of 300, I can coordinate location details, speakers, attendees, presentations, handouts, technological infrastructure, and catering.
I can also coordinate the marketing and public relations. I can help prepare press releases and generate media interest. I can build a website that includes the ability to pay for, or donate to, the event. I can manage the social media and email marketing campaigns. After your conference, I can get feedback and create a report designed to tell you what worked, what didn’t, and how things can be improved for next time.